Table of Content
These older reports are from our old approaches to inspection, including those from before CQC was created. The visitors we spoke with confirmed that they were extremely confident that the staff or management would quickly resolve any concerns they might have. One visitor told us, 'The room my mum has, was chosen by staff because it is big enough for my father to visit her in his wheelchair'. Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded. ¿ People who used the service were supported to maintain regular contact with friends and family.
Quality monitoring procedures were in place and action was taken, or planned, where the need for improvements were identified. We saw the registered manager strove to continually improve the service. Staff received sufficient guidance to ensure they provided consistent care to each person. Changes to people’s care was kept under review to ensure the change was effective. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England.
Independent Living
Bedrooms have en-suite facilities and there are several communal spaces, including a communal lounge, garden room, activities room and dining room. Governance systems had been reviewed and strengthened. We noted continued improvements were needed to ensure the service continued to improve and develop. Some systems in the service could be strengthened to better support engagement with people living with dementia. Further work also needed to continue to develop a fully person-centred culture. The provider and the service’s management team were committed to driving improvements.
The people using the service spoke highly of both care and senior staff. For example one person said that, 'My care is never hurried they always have time for me'. A visitor told us that, 'Staff are absolutely wonderful, very caring and attentive'. People received support from kind and well-intentioned staff, however we found on some occasions they had failed to attentively investigate and respond to people which had compromised their dignity. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. Corton House is registered to provide the regulated activity of accommodation for persons who require nursing or personal care, for a total of 43 people .
What people are saying about Corton House
There was enough staff to meet people’s needs and staff were recruited safely. Incidents, such as falls, were monitored and actions taken to help prevent reoccurrence. The environment was clean, hygienic, and well maintained. Measures to help prevent the spread of infection were taken. Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our website is free to use, we are proudly independent, and we never take referral fees.
The overall rating for the service has changed from requires improvement to good. We carried out an unannounced comprehensive inspection of this service on 10 March 2020. This was the second time the service had been rated requires improvement.
Infection prevention and control
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. We will continue to monitor the service and will take further action if needed. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Corton House on our website at and moving and handling. This is the latest available inspection report for this service, carried out on 21st May 2009. CQC found this care home to be providing an Excellent service.
We spoke with people who told us what it was like to live at this home. They describedhow they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. The inspection team was led by a CQC inspector and an "expert by experience" .
Care home group
We found that there were formal systems in place to assess people’s capacity for decision making and applications had been made to the authorising agencies for people who needed these safeguards. People’s rights to make decisions about their care were respected. Where people did not have the mental capacity to make decisions, they had been supported in the decision making process. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection.
The environment was clean and infection control measures were in place. Risks to people, including environmental risks, were assessed and actions taken to mitigate them. Systems and processes were in place to safeguard people.
Overall improvements in the management of medicines had been made although we noted some further work was still required in some aspects of medicine management. People’s dietary preferences and needs were known and catered to. People’s needs were supported in line with best practice guidance and legislation, this included in relation to people’s individual health needs. The service worked alongside health and social care professionals to ensure people’s needs were met.
We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. People’s communication needs had been assessed and met.
This report only covers our findings in relation to the Key Questions, safe, effective, and well-led as these areas were rated requires improvement at the last inspection. A person-centred culture had been created through a range of systems which sought to involve people, capture and use their feedback. There was a clear governance structure in place, which included quality monitoring systems. The provider and registered manager were keen to provide the best service they could.
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