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Every registered care provider in the UK can claim a free listing on Autumna. However, a paid subscription allows more information to be added and as a result a higher profile score. Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections.
People living in the service were involved in planning the activities that took place, this meant the activities organised were informed by people’s interests and hobbies. A complaints system was in place, complaints were investigated and responded to. People’s end of life care needs were assessed and met.
Latest Inspection
Bedrooms have en-suite facilities and there are several communal spaces, including a communal lounge, garden room, activities room and dining room. Governance systems had been reviewed and strengthened. We noted continued improvements were needed to ensure the service continued to improve and develop. Some systems in the service could be strengthened to better support engagement with people living with dementia. Further work also needed to continue to develop a fully person-centred culture. The provider and the service’s management team were committed to driving improvements.
We have made a recommendation regarding the deployment of staff and consistent staffing levels. Whilst staffing levels did not significantly impact on people’s experience of their care, we were concerned about the ability to provide consistent staffing and ensure the adequate deployment of staff. We have also made a recommendation the provider reviews their recruitment systems and checks. People were not fully involved in the design of menu choices. Systems to support people who had memory difficulties to make meal choices, needed improving to ensure they had a good meal time experience. We undertook this focused inspection to check the service had made improvements.
Frequently asked questions about Corton House
Quality monitoring procedures were in place and action was taken, or planned, where the need for improvements were identified. We saw the registered manager strove to continually improve the service. Staff received sufficient guidance to ensure they provided consistent care to each person. Changes to people’s care was kept under review to ensure the change was effective. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England.
The people using the service spoke highly of both care and senior staff. For example one person said that, 'My care is never hurried they always have time for me'. A visitor told us that, 'Staff are absolutely wonderful, very caring and attentive'. People received support from kind and well-intentioned staff, however we found on some occasions they had failed to attentively investigate and respond to people which had compromised their dignity. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. Corton House is registered to provide the regulated activity of accommodation for persons who require nursing or personal care, for a total of 43 people .
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These older reports are from our old approaches to inspection, including those from before CQC was created. The visitors we spoke with confirmed that they were extremely confident that the staff or management would quickly resolve any concerns they might have. One visitor told us, 'The room my mum has, was chosen by staff because it is big enough for my father to visit her in his wheelchair'. Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded. ¿ People who used the service were supported to maintain regular contact with friends and family.
People, relatives and staff were encouraged to provide feedback on the service in various ways both formally and informally. Concerns and complaints were thoroughly investigated. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Corton House on our website at The overall rating for the service has changed from good to requires improvement based on the findings of this inspection. Staff worked with other professionals to ensure people’s needs were met.
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The environment was clean and infection control measures were in place. Risks to people, including environmental risks, were assessed and actions taken to mitigate them. Systems and processes were in place to safeguard people.
Protecting your loved one is as important to us as it is to you, so we are adopting a cautious approach and continually reviewing and updating our protocols above and beyond national guidance. Staff were only employed after the provider had carried out comprehensive and satisfactory pre-employment checks. Staff were well trained, and well supported, by their managers. Staff were also sufficient staff to meet people’s assessed needs.
People, relatives, and staff were listened to and involved in the running of the service. The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.
People were not sufficiently safeguarded from the risk of abuse. This was because staff had failed to identify safeguarding incidents and report these to the relevant authorities. People were supported by kind and caring staff who knew them well.
Staff took steps to reduce the risk of social isolation and there were opportunities for people to access the local community. This was a planned inspection based on the previous rating. At other times we offer an answer phone service so please leave a message and we'll call you back. There's no need for the service to take further action.
The overall rating for the service has changed from requires improvement to good. We carried out an unannounced comprehensive inspection of this service on 10 March 2020. This was the second time the service had been rated requires improvement.
